Logan re-service FOC

Mahindra Logan 1.4 GLX review

Remember I had posted my experience for my Mahindra Logan servicing ?

So incidentally that post was seen by one of my friend who is X-Mahindra guy .. and he forwarded it to Mahindra officials at Nasik plant.

Shortly I was contacted by Mahindra officer and assured that they will take care of all the issues I had about the servicing as well as they are already working on the concerns that I have raised regarding the design related issues.

In couple of weeks from then, I got call from public relation officer (PRO) of the said service center saying that they will fix all the issues left open during last service for my car immediately, so this was first positive thing they did.

The next good step was that they picked my car for servicing. (remember I took all the pain last time to get my car for servicing !! where as competitors like Hundai gives this service FOC)

I had three issues which were not noticed during first servicing,
1) Noise from front left door
2) Noise somewhere from rear bottom, sounds like from muffler
3) Wiper noise

So I explained these issues as well as requested to their PRO to get rear boot remote opening arrangement to be fitted at cost.

After doing necessary work I got confirmation call from them that the servicing is complete (within promised time) and it was delivered to me at my place :-) Happy !!

All the three problems were rectified :-) (Better they do this to all customers for each servicing)

The work done was :-
1) Noise from front left door - Door latch bushes which are fitted on a pin fitted on body worn out replaced by new ones (Note that they replaced for all doors which is good thing)
2) Noise somewhere from rear bottom, sounds like from muffler - bottom cover bolt got loose which was tightened
3) Wiper noise - I don't know the work content, but now the wipers are not making noise :-)

Humm ... This time I was wise enough to carry cash to pay them :-) (remember they don't accept cheque payment)

I must appreciate the efforts & level of response from Mahindra company officials.

I wish that they maintain this pace and I get better experience during my second servicing.

So this is what they can do for further improvement:
1) Customer should know the exact contact point to whom he should contact for servicing and related issues.
2) He can be reminded for first servicing, second servicing etc, a confirmation call after servicing is done like Maruti Suzuki does will be really helpful (& needs only 80 paisa to call a customer)
3) When they handover the vehicle after servicing, they should demonstrate immediately the work done and the improvement, like noise gone
4) Most important is that they should make the customer aware what type of payment option is open to the customer, since they receive customers who has come from Maruti-Suzuki or Hyundai domain.. they expect similar level of treatment as e.g. Hyundai maintains complete maintenance log of the customer !

Cheers !!

Mahindra Logan 1.4 GLX review